Shipping Policy

 

Thank you for shopping at CozyWishes! We ship worldwide. Please read below for how shipping works.

Processing time
Orders are processed and dispatched within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time
International orders usually arrive within 7-12 business days after dispatch. Delivery times are estimates and can vary by destination, carrier and customs processing. During busy seasons such as Halloween and Christmas, delays are possible, so we recommend ordering early.

Shipping costs
[Free shipping on all orders / Shipping costs are calculated at checkout based on your destination.]

Order tracking
Once your order is dispatched, you will receive an email with a tracking number. Tracking updates can take 2-3 days to appear after dispatch.

Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees, depending on your country. These charges are set by your local authorities and are the responsibility of the customer, unless they are shown as already included at checkout.

Multiple items
Items in one order may be shipped separately and arrive on different days. You will receive tracking details for each shipment.

Incorrect address
Please check your shipping address before completing your order. We cannot change the address once the order has been dispatched. Orders returned because of an incorrect or incomplete address may be reshipped at the customer's expense.

Delayed, lost or damaged orders
If your order has not arrived after 20 business days, arrives damaged, or is not what you ordered, contact us at cozywishessupport@gmail.com with your order number and, if relevant, photos. We will work with you on a replacement or refund.

Contact us
Questions about your order? Email us at cozywishessupport@gmail.com. We reply within [1-2 business days].

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